Helen Gilles

Helen Gilles is a seasoned professional in customer service management with extensive experience in leading teams and optimizing service processes across various industries. Currently serving as the Directrice Service client at Groupe Royer since September 2021, Helen previously held positions including Responsable Service client France & BNL at Bridgestone EMIA, where Helen managed a transition mission for French and BNL teams, and Responsable Service clients at Keter, focusing on team integration and organizational restructuring. Helen's background also includes significant roles at Essity, Fox, Swarovski France, Samsung Electronics, Ballantine's Mumm Distribution, Sega France, and Packard Bell NEC, where Helen demonstrated expertise in managing customer services, streamlining operations, and driving improvements in service delivery. Helen's educational foundation includes a BTS in Action Commercial from ISIFA.