Kelsey Amundson

Kelsey Amundson has a diverse work experience across various industries. Kelsey worked at GrowthZone AMS as a Technical Software Support Specialist II, where they provided first-level support to customers through various communication channels and resolved issues by escalating them to the Development Team. Prior to that, they were a Health Care Call Center Representative at the State of Minnesota, where they handled a high volume of customer calls, conducted research using multiple databases, and provided accurate information about health care programs. Kelsey also worked as a Financial/Eligibility Worker at Crow Wing County, where they determined eligibility for public assistance programs, conducted interviews, and performed data entry on county and state computer systems.

Before these roles, Amundson held positions at AT&T as an Assistant Store Manager, where they scheduled employees, ensured proper opening and closing of the retail location, and supported the Store Manager in achieving sales goals. Kelsey also worked as a Retail Sales Consultant at AT&T, responsible for sales quotas, retail account analysis, and technical troubleshooting. Amundson started their career as a Business Technology Expert at MCD Solutions, Inc., where they partnered with clients, conducted online demos, and maintained an individual education plan.

Earlier in their career, Amundson worked as a Retail Sales Associate at RadioShack, demonstrating knowledge of digital devices and working both independently and with a team. Kelsey also gained customer service experience as a Customer Service Associate at Lowe's Home Improvement, where they provided prompt and friendly service, understood customer needs, and demonstrated products to customers if requested.

Throughout their work experience, Amundson has demonstrated strong customer service skills, technical troubleshooting abilities, and the ability to work independently. Kelsey is also skilled in communication, research, and data entry.

Kelsey Amundson earned their High School Diploma from Nashwauk Secondary in the year 2010. From 2010 to 2012, they attended Hibbing Community College and obtained an Associate's degree in Liberal Arts. Following this, they enrolled at Minneapolis Media Institute from 2012 to 2014, where they completed their Associate of Science degree in Mobile Application Development.