Andrea Sotelo

Andrea Sotelo is an experienced professional in customer experience and marketing, currently serving as the Head of Customer Experience at Grupo Alus since November 2021. Prior roles include Managing Director at Lemonade Entertainment Agency, where creative strategies were developed for the Latin American entertainment sector, and Project Manager at Grupo Alus, focusing on project leadership and resource optimization. Previous experience encompasses roles as Account Director and Account Manager at DLB Group, along with industry-specific expertise as a CP&A Channel Specialist for Diageo. Andrea has a solid educational background, holding a Social Communications Degree from Universidad 'Santa María' and a Social Media Diploma from the Social Media Institute Latin America, along with early studies in Materials Engineering at Universidad Simón Bolívar.