Kelen Kich

Kelen Kich is a seasoned professional in customer experience and process consulting, currently serving as a Consultora de Processos e Experiência do Cliente at Aktie Now since July 2022, specializing in optimizing and scaling customer service operations. Previously, Kelen held various roles, including Coordenadora de Customer Experience at ROTTAS Construtora e Incorporadora Ltda and Estrategista de Customer Success at AJ Estratégia, overseeing customer satisfaction mapping and enhancing customer journeys. Kelen's extensive experience includes positions in Customer Success at Alkasoft and Resultados Digitais, as well as legal experience as an Advogada. Kelen holds degrees in Direito and Direito Tributário Empresarial, along with an Executive MBA in Business Intelligence and Gestão Estratégica e Gestão Ágil. Ongoing education includes studies in the English language.