Carlos Zapata

Carlos Zapata is an experienced professional in customer service and experience management, currently serving as Jefe de Atención Clientes at Grupo Nuestros Parques since April 2025. Previously, Carlos held various leadership roles, including Jefe de servicio al cliente at Farmacias Ahumada and Co-Founder at InnovaSite Solutions, where a multidisciplinary team focused on customer experience management. Carlos also worked at Falabella Retail S.A. as Customer Experience Coordinator, emphasizing process improvement and survey implementations. Earlier career highlights include managing quality and processes at TRANSVIP and leading sales operations at Emergia Contact Center. Carlos holds a degree in English Language and Literature from Instituto Colombo Americano and has experience in training and operations management across multiple organizations.