Jeferson Kozenieski Couto

Jeferson Kozenieski Couto has a diverse work experience history. Currently, they work at Grupo Panvel as the Head of Customer Experience. In this role, they are responsible for managing the team and overseeing projects and actions related to customer experience. Jeferson helps map and build the customer journey, identifies areas of improvement, and optimizes customer relationship strategies. Jeferson also supports the product and UX teams in developing new features for the company's app and website.

Before joining Grupo Panvel, Jeferson worked at KingHost, starting in 2013. During their tenure, they held multiple roles, including Head of Customer Success/Relationship Coordinator. Jeferson played a crucial role in enhancing customer relationships and creating positive experiences. Additionally, they coordinated the establishment of a customer success-focused department within the company.

Jeferson's prior experiences include working at Centro Universitário Metodista - IPA as an Events Assistant, Comunicative as a Press Officer, Verbo Jurídico as an Administrative Assistant, and FMP (Fundação Escola Superior do Ministério Público) as an Education Coordinator.

Overall, Jeferson has extensive experience in customer-centered roles and has demonstrated their ability to improve customer experiences and relationships.

Jeferson Kozenieski Couto has a diverse education background. Jeferson obtained a Master's degree in User Experience Design and Beyond from Pontifícia Universidade Católica do Rio Grande do Sul in 2023. Prior to this, in 2022, they completed a specialization in User Experience at UniRitter. Jeferson also holds a Master's degree in Communication, specializing in Cultural Practices in Media, Behaviors, and Imaginaries of Communication Society, which they earned from Pontifícia Universidade Católica do Rio Grande do Sul in 2016. Jeferson'sundergraduate degree is in Public Relations from the same university, which they completed in 2013. Additionally, they pursued studies in Social Sciences at Pontifícia Universidade Católica do Rio Grande do Sul from 2005 to 2008.

In addition to their formal education, Jeferson has obtained several certifications. These include Product Owner Bootcamp from Instituto de Gestão e Tecnologia da Informação, Certification in Customer Experience & Customer Success from ConQuist Brasil, International Immersion Program Agile World from Instituto de Gestão e Tecnologia da Informação, Kanban Introductory from Kanban University, Scrumban and Business Agility from Arkhi Business Agility, Mentoring: Organizational Mentoring from SBDC - Sociedade Brasileira de Desenvolvimento Comportamental, Agile Mindset Workshop from Agile Institute Brazil, and Management 3.0 Foundation Workshop from Management 3.0. The years of obtaining these certifications range from 2019 to 2022.