Marcelo Serrano

Marcelo Serrano has extensive experience in commercial management and customer success across various leadership roles. Currently serving as Gerente Comercial Nacional - Expansão at Grupo Plin since August 2024, Marcelo previously held the position of Head Comercial - Squad Expansão at Mercos, where responsibilities included managing an expansion team. At Americanas S.A., Marcelo advanced through several roles, focusing on customer success and regional management across multiple Brazilian regions, notably leading efforts that resulted in substantial client acquisition and retention. Earlier experiences include significant roles at iFood, overseeing large accounts and driving expansion initiatives, and at Cervejaria Ambev as a lead salesperson. Marcelo holds an MBA in Leadership and Coaching in People Management from UNOPAR and a Bachelor's degree in Accounting from UNEB.