Wilians Balaguer possesses extensive experience in business and technology, currently serving as an Executivo de negócios at Grupo Tecnoset since June 2022. Prior roles include Executivo comercial at InBot, where Wilians specialized in intelligent chatbots leveraging AI and natural language processing, and Proprietário at both Intemediar Connect Auto and PíPolly Bar e Restaurante, focusing on automotive brokerage and restaurant management, respectively. Wilians has held significant managerial positions, including Customer Operations Manager at Lexmark, where responsibilities included overseeing large outsourcing projects and managing financial operations, and Service Manager at Wa Marketing Interativo, where innovative customer service strategies were developed. The early career featured roles as Coordenador de operações at Spread Tecnologia and Coordenador de sistema de tecnologia da informação at Telebank, building a strong foundation in technology implementation and operations management. Wilians holds a Master's in Project Management and a degree in International Marketing Management from Universidade Paulista.
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