Pavlin S.

Pavlin S. currently serves as a Customer Incident Manager at GTT, overseeing incident management with a focus on restoring service operations and maintaining communication with clients. Previous experience includes a tenure at ISG Tech, where Pavlin held roles such as Resource Scheduling Team Manager and Senior Incident Manager, managing teams and optimizing workflows to meet service level agreements (SLAs). With a Master's and Bachelor's degree in Telecommunications Engineering from the Technical University of Sofia, Pavlin brings strong analytical and problem-solving skills, along with a proven track record in people management, process improvement, and client relations.