Tom Ciesla

Tom Ciesla is a seasoned professional with extensive experience in customer service technology and IT management. Currently serving as the Head of Customer Service Technology at Guardian Life since August 2018, Tom focuses on enhancing service quality and customer relationships. Prior roles include Senior Service Manager at ADP, where responsibilities involved managing IT telephony and service strategy, and Project Manager positions at Genesys and ClickSoftware, emphasizing business development and successful project implementations. Earlier experience includes managing operations at Chubb with oversight of a significant budget and direct reports, as well as programming and systems analysis roles at Summit Bank and Summit Bancorp. Tom holds a Bachelor of Arts in Communications with a focus on Public Relations from Rider University.