Douglas Gonçalves

Douglas Gonçalves currently serves as Head of Digital Products at Grupo Guarida since June 2023 and is a member of the Strategic Committee for Digital Transformation at Amcham-Brasil from February 2024. Previously, Douglas was Territory Manager at Loft from March 2022 to July 2023, responsible for launching and managing operations in the Southern region of Brazil and Rio de Janeiro, overseeing sales, support, marketing, customer success, operations, and product. Prior experience includes Head of Operations at Juntos Somos Mais between February 2021 and March 2022, leading sales, revenue, support, customer success, and growth in business units like Triider and Habitissimo. Douglas’s background also includes a tenure at Uber from November 2015 to February 2021, where roles included Customer Success Coordinator, overseeing customer service operations, and Customer Success Supervisor, focusing on process structuring and launches in multiple cities. Douglas began a career at Grupo Aspecir as a Customer Success Analyst and intern from September 2009 to July 2015.