Rauf Aghayev

Rauf Aghayev currently serves as the Head of Digital Banking Contact Center and Quality Assurance Expert at Guavapay, where responsibilities include monitoring customer interactions, assessing agent performance, and providing training to enhance skills. Prior experience includes roles at The Ritz-Carlton Hotel Company as a PBX Agent during the pre-opening phase and at Positive Call Center Solutions as a Senior Reservation Quality Control Specialist and Customer Relations Agent for Turkish Airlines. Rauf Aghayev has a solid background in customer service and complaint resolution, along with expertise in various reservation and complaint management systems. Rauf Aghayev holds a Bachelor's degree in Tourism and Management from Uniwersytet Marii Curie-Skłodowskiej w Lublinie, obtained in 2021.