Paul Zukauskas

Paul Zukauskas is the VP of Global Customer Success at Guesty. Prior to joining Guesty, Paul served as the Director of Client Services at PGi, where they oversaw the customer lifecycle post acquisition through renewal, expansion, onboarding, and customer success. At PGi, Paul was also a key member and manager of the CSM team that increased customer retention to 95%.

In their current role at Guesty, Paul is responsible for leading a team of product enthusiasts, trusted advisors, and customer advocates. Paul is also responsible for executing and managing a fee-based implementation framework that has resulted in increased customer adoption and satisfaction. In addition, Paul has developed and introduced a premium support offering for top accounts that has contributed incremental revenue with high margins and 100% renewal rates.

Paul Zukauskas went to Creighton University for their Bachelor of Arts and then to the University of Illinois Chicago School of Law for their Juris Doctorate.

Some of their coworkers include Ben Sand - VP, Global Operations, Gil Almog - VP, Customer Experience, and Markus Nordvik - GM, Guesty For Hosts. Their manager is Vered Raviv Schwarz, President & COO.