Yanelle Nelson

Yanelle Nelson is an experienced Solutions Delivery Consultant at Guesty since October 2022, where leadership in implementing a new CRM system achieved a 30% improvement in client retention and facilitated training sessions for over 50 clients, resulting in increased product usage. Previously, Yanelle worked as a Customer Solutions Consultant at Gong from November 2020 to October 2022, delivering CRM implementations for over 10 high-profile clients with a 95% on-time delivery rate and a 98% client satisfaction score. Prior to Gong, Yanelle served as a Business Development Specialist at Accenture from February 2018 to November 2020, focusing on developing strategies for Microsoft partners that enhanced cloud adoption by 15% and increased partner revenue by 30%. Yanelle holds a Bachelor's degree from Carleton University and an Associate's degree in International Business from Vanier College.