Rahul Sharma

Rahul Sharma is a seasoned IT service management professional with extensive experience in defining and implementing ITSM practices across various organizations. Currently serving as a Service Management Leader at GuideIT since November 2017, Rahul manages an ITSM team focused on governance and methodologies, particularly ITIL. Additionally, as a freelancer at ARIT Solutions, Rahul has guided multiple clients in implementing service management processes, including Service Catalog and Change Management. Previously, roles at Trinity Industries and Cherwell Software involved leading IT teams, managing complex service management implementations, and delivering technical solutions. Rahul's career began at Infogain Corp, advancing through various positions from Software Engineer to Project Manager. An alumnus of the National Institute of Technology, Jalandhar, with a Bachelor of Technology in Electronics and Communications, Rahul brings a wealth of expertise to the field.