Kate Margesson is an accomplished Customer Success Manager with extensive experience in account management and customer engagement. Currently serving as a Customer Success Manager at eloomi since November 2023, Kate previously held the position of Senior Customer Success Manager at Guider since May 2021. In that role, Kate developed comprehensive account management plans, achieving a gross retention rate of 86% and increasing average contract value by 18% year on year. Past experiences include managing customer operations at Rise & Fall and Spartan, along with a marketing role at Technogym, where Kate coordinated marketing initiatives and events. Kate's expertise encompasses driving user adoption, managing key enterprise clients, and collaborating with cross-functional teams to enhance product offerings.
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