Laura Almond

Laura Almond is a seasoned professional with extensive experience in customer experience, operations, talent management, and organizational development. Currently serving as the Director of Customer Experience at GURHAN since 2008, Laura has spearheaded initiatives such as live chat and customer loyalty programs while leading a high-performing team. Previous roles at GURHAN included Director of Operations, Talent and Culture and Director of Talent, Culture and Communications, where responsibilities encompassed human resources, payroll, and employee engagement strategies. Before joining GURHAN, Laura held significant positions at Porcelanosa, including Regional Retail Manager and Operations Manager, where achievements included increasing sales and enhancing team performance across multiple retail locations. Laura's educational background includes studies at Fairleigh Dickinson University, Manhattanville University, and the University of Phoenix.