Adrian Robins

Adrian Robins is a seasoned operations and customer service leader with extensive experience across multiple industries, including healthcare and technology. Currently serving as the Head of Benefits Care at Gusto, Adrian has previously held roles such as Vice President of Operations at Puls and Head of Service and Support at TailorMed, where significant process improvements led to reduced resolution times and enhanced customer satisfaction. Adrian's leadership experience spans various organizations, including Bombas, Oscar Health, Molina Healthcare, and Bupa Global, demonstrating a consistent focus on strategic planning, operational efficiency, and team performance enhancement. Educational qualifications include a Six Sigma Green Belt from Florida International University, Net Promoter Associate certification from Satmetrix, and Lean Practitioner credentials from Cardiff University.