Brooke Sousa

Brooke Sousa is an accomplished Payment Operations Manager with extensive experience in managing payment and operational processes across various companies, including Gusto and Dribbble. At Creative Market, Brooke led initiatives that significantly enhanced seller payment offerings and improved operational efficiency, resulting in substantial cost savings. With a solid background in project management, Brooke has successfully overseen tax reporting programs, developed payment policies, and executed projects related to user experience and onboarding. Previous roles include Support Specialist and Account Executive, showcasing skills in customer support, pipeline management, and technical issue resolution. Brooke holds a Bachelor of Arts in Communication Studies from California State University, Long Beach.