Harmony M. has a diverse professional background with significant experience in financial products operations, management, and customer service. Currently at Gusto since July 2021, Harmony M. has advanced to a role focused on the Gusto Wallet, collaborating with various departments to enhance customer experiences and promote financial stability. Prior to this, Harmony M. served as a Senior Full Stack Specialist at Gusto, excelling in productivity within payroll and benefits functions. Experience includes leadership as Assistant General Manager at Hilton, where responsibilities encompassed team management and guest satisfaction. Previous roles also include serving as Transportation Specialist Team Lead at Medical Transportation Management Inc., and as Collection & Risk Support Specialist at Citi, showcasing strong problem-solving and negotiation skills.
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