Kaitlyn Williams

Kaitlyn Williams is an experienced professional with a strong background in payroll, benefits, and customer service. Currently serving as the Gusto Experience Lead - Captain since March 2021, Kaitlyn specializes in supporting agents with product knowledge and oversees product-related training and webinars. Previously as an Account Manager at Gusto, Kaitlyn managed client inquiries concerning numerous accounts, focusing on payroll and tax corrections. Prior experience includes working as an Account Relationship Manager at Aerotek, where Kaitlyn provided solutions for payroll and benefits inquiries, and as a Care Coordinator at Clearfork Living Facility, where assistance was given to elderly residents in daily tasks and care management. Kaitlyn attended The University of Texas at Austin from 2012 to 2014.