Mia Harper is a skilled professional with extensive experience in operations and training within the benefits and fraud sectors. As a Benefit Operations Specialist - Deputy at Gusto since August 2022, Mia documents technical process changes and manages internal knowledge systems while engaging with health insurance carriers to support the benefits of 300,000 clients. Prior to this role, Mia served as a Fraud Operations Specialist at ID.me, where a comprehensive training curriculum and quality assurance standards were established for a team of 50, successfully addressing a backlog of 80,000 tickets in six months. Additionally, as an Assistant Store Manager at White House Black Market from June 2017 to October 2020, operational management and multitasking skills were honed in a $1.4 million business environment. Mia holds a Bachelor of Arts in Professional, Technical, Business, and Scientific Writing from Indiana University East and an Associate of Arts in Communication from Harper College.
This person is not in any teams
This person is not in any offices