Rabin Shahi

Rabin Shahi is an experienced IT professional currently serving as a Senior IT Service Desk Analyst at Entain since September 2020 and has held a position as an IT Service Desk Analyst at GVC Group since November 2015. In these roles, Rabin is responsible for being the first point of contact for inbound support calls, accurately logging incidents using Remedy/Service Now, regularly updating the incident management system, and providing technical solutions within established service level agreements. Prior to these positions, Rabin worked at PC and Laptop Networking LTD from August 2010 to April 2013 as a Desktop and Network Support Retail, where responsibilities included diagnosing and resolving software issues and supporting a diverse client base.