Client Success Representative

The Setting:

This is an opportunity to join a successful, well-established company whose mission is focused on supporting local governments through intuitive enterprise software solutions. gWorks is a GovTech company. Our products range from financial accounting to GIS to physical asset management to citizen engagement (and more!), and they empower public leaders to lead with confidence to build a vibrant community so that families and businesses can thrive and remain in small-town America. We have the privilege of serving those who serve all, and we’re good at it.

At gWorks, we get the job done through awesome software and a winning culture. If you're highly driven and want to work at an exciting, growing GovTech company, consider joining the gWorks team.

This Position:

gWorks is currently seeking a skilled, self-motivated, and energetic Client Success Representative with a proven track record in helping others and problem-solving. This individual will be responsible for supporting our clients success with our financial software and services. The Client Success Representative will actively listen, diagnose, and solve client issues in a timely manner. Moreover, they will provide coaching and training to our clients, fostering confidence, knowledge, and self-sufficiency with our software. The ideal candidate for this position will possess tenacity in delivering outstanding customer service and demonstrate expertise in product knowledge.

The Expectation:

• Troubleshoot and solve clients' incoming issues regarding software, services, local government operations, and general items. Support is specific to our fund accounting and utility billing software.

• Train and coach clients in best practices and knowledge growth in software and services.

• Responsible for maintaining a high level of professionalism, rapport, and responsiveness with each client in each interaction.

• Consistently meet or exceed all performance metrics.

• Quickly learn new information and technologies in a fast-paced environment.

• Provide feedback to the leadership to support innovative efforts in our software and services.

• Maintain and update client information in the client service software during and after each ticket.

• Maintain data confidentiality.

• Work with leadership and training teams to stay current on software & service knowledge and company policies.

The successful Clent Success Representative will have:

Qualifications: 

• 2+ years of customer service experience preferred, ideally with software support.

• Working knowledge of accounting and accounting software.

• Proficient with Microsoft Office products and online business tools.

• Able to learn new technologies quickly and proficiently.

• Confident, clear, and dynamic communicator. Strong written and verbal skills are required.

• Self-starter capable of staying focused in a client-obsessed and responsive environment.

• Ability to manage time effectively to be thorough while working at a fast pace whether independently or as part of the team

• Strong attention to detail and the ability to do precise, detailed, analytical work

Work Location and Arrangement:

gWorks is a hybrid work environment, and preference will be given to candidates who are local to the Omaha, Nebraska area. 

• For Omaha-Based Candidates: A hybrid work model, balancing remote work with in-office collaboration on Tuesdays and Thursdays.

gWorks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Compensation range: $17- $22 an hour