Tom Barta

Tom Barta is an accomplished professional with extensive experience in customer care, operations management, and analytics. Currently serving as the Director of Customer Care, Analytics and Reporting at GXO Logistics, Inc. since June 2017, Tom successfully led operations for Nike's flagship reverse logistics facilities, overseeing a 2,000-employee workforce and achieving all project milestones. Prior to this role, Tom spent 14 years at Pearson in various leadership positions, including Vendor Management Leader and Director of North America Back Office Operations, where responsibilities included migrating operations to outsourcing partners and driving continuous improvement through KPI measures. Tom's career began at MacMillan Publishing as Operations Manager in Distribution and Logistics. Tom holds a Bachelor of Science degree in Public Administration from Indiana University Bloomington.