Andrew McMullan

Prior to joining CBA, Andrew was Director of Customer Analytics & Decisioning at Royal Bank of Scotland, where he was accountable for the delivery of Data, Analytics, Customer Decisioning, Customer Contact, Pricing Strategy and Customer Value Management for the Retail Bank and Small Business portfolio for all brands within RBS. Earlier in his career, Andrew worked in Academia as a lecturer in Mathematics and Statistics, before leading the Rating and LGD methodology team for several years at UBS Investment Bank. The CAO leads the Data & Decision Science team who are responsible for leading the delivery of world-class data, analytics and technology capabilities to improve the financial well-being of our customers and communities. The core functions include: Customer Engagement Engine (design and delivery of all customer contact strategies, across all systems and all channels), Data Office and Data Science and Advanced Modelling (all AI, Machine Learning, Deep Learning, Adaptive Modelling and Advanced Analytics).