DP

Devendra Patil

Head Of Customer Care & Business Excellence at Hafele India Private Limited

Devendra Patil has a diverse range of work experience in various companies. Devendra started their career in 2003 at IBM India Private Limited, where they worked as Deputy Manager - Operations until December 2010. From January 2011 to November 2012, they worked at Staples India as Manager - Business Excellence, where they were responsible for strategic business planning and process optimization.

In November 2012, Devendra joined HDFC Life as Manager PMO - Business & Service Excellence, focusing on project management and operational excellence. Since July 2013, they have been associated with Hafele India Private Limited, initially starting as Manager - Customer Care and progressing to higher roles. Devendra'spositions at Hafele include Sr. Manager - Customer Care, General Manager - Customer Care, Head - Customer Care, and currently, they serve as the Head of Customer Care & Business Excellence.

Devendra Patil completed a Bachelor's degree in Economics from Mumbai University Mumbai, from 1997 to 2001. Currently, they are pursuing a degree in Business Statistics at the University of Mysore, starting from 2021 with no specified end year. Additionally, Devendra has obtained several certifications, including Data Science with Python from IDEMI in July 2021, Business Statistics from the University of Mysore in June 2021, NLP Practitioner Certification Course (Beginner to Advanced) from The Scottish Academy for Neuro-Linguistic Programming in October 2020, and Analytical Hierarchical Process practitioner, Business Analytics & RPA Foundation, Business Excellence Master Black Belt, Business Modelling Expert, Business Value Analyst, Creativity and Innovation Practitioner, Lean Guide, and Lean Practitioner certifications from Benchmark Six Sigma in May 2019. There is also a mention of pursuing Project Management and a six sigma Black Belt certification, but no specific institution or completion date is provided for these.

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Previous companies

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Timeline

  • Head Of Customer Care & Business Excellence

    April, 2023 - present

  • Head Customer Care

    April, 2019

  • General Manager Customer Care

    April, 2018

  • Sr Manager Customer Care

    April, 2016

  • Manager Customer Care

    July, 2013