Charlotte Sterzik

Charlotte Sterzik holds an MBA and a Bachelor's degree in Business Administration with a focus on Human Resources Management. With over a decade of experience at Hagerty, Charlotte currently serves as the Director of Workforce Optimization, having progressed through various roles including Senior Workforce Manager and Workforce Manager. Responsibilities at Hagerty include utilizing scheduling software to align call volume with company objectives and adjusting agent schedules accordingly. Prior experience includes serving as an HR Coordinator at Menards, where Charlotte coordinated recruitment, selection, and training activities while analyzing sales to maximize payroll efficiency.