BA

Bahaa Ayoub

Information Technology Service Delivery Manager at Halian

Bahaa Ayoub is an accomplished Information Technology Service Delivery Manager with extensive experience in managing IT services across various sectors. Currently leading IT services for 557 schools at Halian Middle East, Bahaa has achieved a system availability of 99.7% and significantly improved customer satisfaction scores by implementing enhanced service delivery processes. Previous roles include overseeing IT service delivery operations at the Ministry of Health and Prevention - UAE, where Bahaa successfully implemented an asset management system and a new ITSM tool. With a strong background in IT management, service desk operations, and technical support, including roles at GulfHRA, Borouge, Abu Dhabi Islamic Bank, Thuraya Telecommunications, and Ajman University, Bahaa has consistently demonstrated success in improving operational efficiency and service quality throughout a diverse career. Bahaa holds a Bachelor's degree in Computer Engineering from Ajman University.

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