Chris Cushing

Chris Cushing has extensive experience in consumer experience management, particularly at Hallmark Cards since June 1995. In the role of Consumer Experience Leader, Chris oversees online and 1-800-Hallmark purchases while serving as a liaison for Hallmark. Previous positions include Contact Center Manager, where Chris managed diverse teams, Support Manager, supervising Quality Assurance Coordinators, and Quality Assurance Manager, focusing on developing the Quality Assurance program for customer service and technology help desk agents. Chris began a career in call center operations at West from 1989 to 1994 and holds a Bachelor's degree in Marketing from Creighton University, earned in 1989.