Akhil Kalibhat

Customer Experience Manager at Hammerhead

Akhil K. has a diverse work experience in various industries. Akhil is currently working at Hammerhead as a Customer Experience Manager, responsible for ensuring positive customer interactions. Prior to this role, they worked as a Customer Experience Engineer at the same company.

Before joining Hammerhead, Akhil worked at Ather Energy as a Team Lead in Customer Service, where they effectively managed a team and implemented process changes to improve team performance. Akhil also served as a Customer Service Executive, handling day-to-day vehicle concerns from end-users and formulating process changes.

Additionally, Akhil worked as an Assistant Design Engineer Consultant at Technizon Consulting, specializing in the design and engineering of conveyor systems for bulk material handling. Akhil gained experience in complete system design during their time at the company.

Akhil's earliest work experience was as a Sales Executive at Keerthi Triumph. Akhil completed a 4-month internship at the Sales Department, acquiring knowledge about the current market demand and staying updated on advancements in the automobile industry.

Overall, Akhil K. has demonstrated their skills in customer experience management, team leadership, process improvement, and engineering design throughout their work experience.

Akhil K. obtained a Bachelor of Engineering (B.E.) degree in Automobile Engineering from New Horizon College of Engineering. Akhil attended the college from 2013 to 2017. Prior to that, they completed their primary and secondary education at New Horizon Public School from 1998 to 2010. In addition to their academic qualifications, Akhil also holds a certification in German Language Proficiency (Level A1) obtained in September 2016 from Goethe-Institut e.V.

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Timeline

  • Customer Experience Manager

    October, 2021 - present

  • Customer Experience Engineer

    January, 2021

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