Joanna Williams

Customer Success Manager at Hands HQ

Joanna Williams has a diverse work experience spanning multiple industries. Joanna is currently working at HandsHQ as a Customer Success Manager, a position they assumed in September 2022 after starting as a Junior Customer Success Manager in May 2022. Prior to this, Joanna founded their own company, Promote 360, in October 2018 and served as its founder until December 2022.

Before founding Promote 360, Joanna worked at Elder as an Account Executive, Customer Success Team from May 2021 to April 2022. Joanna also gained experience as a 3D Photographer at HeadBox from May 2019 to May 2021. Additionally, they worked as a Legal Recruitment Consultant at Vanguard Search from February 2019 to April 2021, specializing in talent acquisition and candidate experience within the legal field.

Joanna's earlier work experience includes roles such as a Product Manager at Fleetway Travel from January 2018 to October 2018, where they were responsible for contracting and negotiating travel deals. At Shelter UK, they served as a New Partnerships Assistant from July 2017 to January 2018, managing the Corporate Supporter Network and supporting the creation of proposals and pitches for key partnerships.

Joanna also has experience in the travel industry from their time at Voyage Privé, where they worked as a Hotel Buyer from July 2014 to July 2017, and as an Assistant Buyer and Assistant Buyer Intern from September 2013 to June 2014. Joanna started their career with work experience at University College London in the Biosciences teaching office and at the House of Commons as a PA to Tim Yeo MP in June 2011.

Joanna Williams completed their bachelor's degree in Spanish and Iberian Studies from the University of Leeds, attending from 2008 to 2012. In 2010 to 2011, they also spent a year in Spain as part of the ERASMUS program at Universidad de Castilla-La Mancha, focusing on Filología Hispánica. Prior to their university studies, Joanna attended Mayflower High School from 2001 to 2008, although information about their specific degree or field of study during that time was not provided.

Links

Timeline

  • Customer Success Manager

    September, 2022 - present

  • Junior Customer Success Manager

    May, 2022