Nick Rathbone is a seasoned professional with a strong background in customer support and education partnerships, currently serving as Senior Support Lead for the Education Partnerships Team at Handshake since November 2020. Demonstrated excellence in customer support, team leadership, and process improvement, achieving high performance metrics and enhancing service delivery. Previous experience includes roles in user experience design, student employment coordination, and career coaching at Northern Arizona University, along with freelance content writing for Presence. Nick Rathbone holds a Master of Education in Counseling-Student Affairs and a Graduate Certificate in Ethnic Studies from Northern Arizona University, complemented by a Bachelor of Arts in Inter-Disciplinary Studies from the University of Arizona.
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