Amy Sworden

Amy Sworden currently serves as Chief Operating Officer and Head of Claims Operations at Hannover Re since November 2021. Previously, Amy held the position of Head of Wealth and Personal Banking Operations at HSBC for a brief period from September 2021 to November 2021. Prior experience includes serving as Head of Customer Engagement at Resolution Life from July 2020 to September 2021, and as Head of Customer Engagement for AMP Life from August 2017 to July 2020, overseeing customer contact centers and retention teams. At TAL Australia, Amy held various leadership roles, including Head of Underwriting Service and Operations NSW and Head of Customer Care, managing teams focused on customer retention and service. Amy holds a Diploma of Financial Services from Tribeca and a Bachelor of Business from the University of Technology Sydney, with a focus on Management, Accounting, and Indonesian Language & Culture.