Ben Francis

Ben Francis is a dedicated Customer Success leader currently serving as the Director of Customer Success at hapily, where they guide customers through onboarding and ongoing support. They are also an active member of the Customer Success Collective, fostering collaboration around customer success strategies. Previous roles include Director of Customer Success at Evident, Head of Customer Success at Salesmsg, and Customer Success Manager at multiple organizations, including Intellum and Flock Safety. Ben holds a Bachelor of Science in Human Services/Nonprofit Administration from Kennesaw State University.