Gillian Carroll

Gillian Carroll is a seasoned hospitality professional currently serving as a Hospitality Leader at HAPPIER since December 2023. With extensive experience in front office operations and guest services management, Gillian has held key positions such as Associate GuestHouse Leader at RH and Director of Rooms at The Redbury New York. Previous roles include Assistant Director of Front Office at The Surrey, where oversight of front desk operations and guest relations was maintained, and Assistant Director of Front Office at sbe Group, focused on a luxury hotel environment. Gillian also managed front office operations as a Front Office Manager at Chelsea Hotels, and gained valuable concierge experience with the Orlando Magic and The Walt Disney Company. Prior to the hospitality sector, Gillian served as a Staffing Coordinator at Phoenix Healthcare, and completed an internship in sports marketing at UNC Greensboro. Educationally, Gillian holds a Bachelor's degree from Guilford College, awarded in 2012.