Niku Yliluoma

Niku Yliluoma is a seasoned professional with extensive experience in customer success, digital strategies, and user experience. Currently serving as a Customer Happiness Officer at HappySignals Ltd since April 2019, Niku focuses on ensuring customer success through enhanced engagement. Prior roles include Senior Advisor at KPMG Finland, where responsibilities encompassed digitalization strategies, change management, and project management. As a Senior Enterprise Consultant at Trusteq Oy, Niku supported ICT service development projects, emphasizing user experience and business transformation. Previously, Niku held various leadership positions at Tieto, responsible for digital service portals, program management, and product development. Early career experience includes serving as a Warehouse Coordinator at UPM Raflatac. Niku Yliluoma holds a Master of Science in Computer Science from the University of Tampere.