Patricia M.

Patricia M. has a wealth of work experience, beginning in 2006 with COFARES, where they served as Responsable de Calidad y Formación/Supervisora de plataforma de Atención al Cliente. In this role, they defined a tool for measuring the quality of the platform, conducted inbound call audits, and provided continuous feedback to teleoperators. In 2012, they moved to Cigna Insurance Services, where they were Responsable de Calidad, Formación y Procesos. In 2016, they became Directora I-Konekt (Grupo Icon Group) at I-konekt. In 2019, they joined LC Farma SL as Directora de compras distribuidora farmacéutica. Most recently, in 2022, they began working at HarBest Market as a Supply Chain Operations Specialist and at Acción contra el Hambre as a Customer Service Manager.

Patricia M. has an education history that includes a Posgrado en Dirección, Inteligencia Emocional y Coaching from ENEB - Escuela de Negocios Europea de Barcelona, which they completed in 2018. Patricia also has a Técnico Superior en Salud Ambiental from San Fernando, which they completed between 2003 and 2005.