Steven Bokor

Steven Bokor has a diverse work experience spanning over 17 years. Steven started their career in 2005 as a Front Desk Agent at Grande Shores Ocean Resort, where they provided excellent customer service and managed various tasks related to guest accommodation. In 2008, they joined Books A Million as a Customer Service Specialist and Shift Leader, where they not only provided customer service but also trained and mentored new employees.

Moving forward to 2009, Steven worked as an International Customer Service Representative at Cash 4 Gold. Steven effectively resolved customer inquiries from the US, UK, and Germany, aiming for one-call resolution. In 2010, they joined Visa as a Global Customer Service Associate and was quickly promoted to Lead Supervisor, Customer Service. In these roles, they managed teams, planned work schedules, and ensured a customer-focused organization. Steven then became a Manager at Visa, providing leadership to achieve sales, service, and operational business goals. Steven set agent expectations and conducted accountability sessions to ensure performance and efficiency goals were met.

In 2013, Steven became a Customer Service Manager at Visa, taking charge of the daily operations of the customer care center and leading a team of 15 direct reports. Steven also implemented a CRM initiative using Salesforce for recruiting and improved internal screening time. Building on their success, they transitioned to Hard Rock Digital in 2022, where they currently hold the position of Customer Service Manager. The specific responsibilities of this role are not mentioned.

Throughout their work experience, Steven Bokor has consistently demonstrated their ability to deliver exceptional customer service, provide leadership, and achieve business objectives.

Steven Bokor's education history includes attending Hochschule Mainz - University of Applied Sciences, where they pursued a 5-year Degree in Business Law. However, the specific start and end years of their education at this institution are not mentioned. Additionally, Steven Bokor has obtained a certification in the High Impact Presentations Workshop, offered by Dale Carnegie Training. The month and year of obtaining this certification are not provided.