Michael Shaw

Michael Shaw has a diverse work experience spanning multiple roles and industries. Michael is currently the Director of CRM Operations at Harper College, a position they have held since July 2023. Prior to this, they served as the Student Services Director at the same institution from November 2018 to June 2023.

Before joining Harper College, Michael worked at City Colleges of Chicago as the Call Center Manager from October 2014 to October 2018. Prior to that, they were employed at Winston Brands, Inc., where they held the positions of Customer Care Manager from February 2006 to October 2014, and Customer Care Supervisor from December 2002 to February 2006. In these roles, they supervised customer service associates, liaised with internal and external parties, and prepared statistical reports for management.

Michael's earlier experience includes working at Health Care Billing Consultants, Inc. as the Payment and Data Entry Supervisor from May 2001 to February 2002. Michael led a department of 20 employees and implemented a system to track incoming work. Michael also designed and delivered a comprehensive training program.

Michael'scareer began at LabCorp, where they worked as a Call Center Supervisor and Project Analyst from May 1995 to April 2001. In this role, they coached and managed customer service staff, ensuring high-quality customer service. Michael also contributed to the development of the company's patient billing customer service manual.

Overall, Michael Shaw's work experience demonstrates a strong background in customer service, management, and operations.

Michael Shaw holds a Master of Science (MS) degree in Business Administration and Management from the University of Illinois Urbana-Champaign. Prior to that, they completed their Bachelor's degree in General Studies with a concentration in Business from Fort Hays State University.