Farzana Raza

Farzana Raza has worked in various supervisory roles in the call center industry, demonstrating a strong ability to lead and motivate teams to achieve performance goals. Currently serving as an Administrative Assistant at Harris County Precinct One Commissioner Rodney Ellis, Farzana's experience includes overseeing customer service operations and ensuring productivity targets are met. Prior to this role, Farzana held a Senior Supervisor position at HealthHelp, where Farzana managed a team of agents and maintained high levels of customer service. Additionally, Farzana worked as a Supervisor at ACS-Inc, where Farzana focused on developing advisors, monitoring call quality, and handling escalated customer calls.