Hanaa Gehad is a seasoned professional in customer service and management, currently serving as a Brand Specialist at Harrods since August 2014, where responsibilities include providing luxury face-to-face customer service and maintaining impeccable visual merchandising. Previously, Hanaa worked as a Receptionist at Zapping M&Csaatchi from January 2011 to December 2012, handling tasks such as managing business travel arrangements, answering customer inquiries, overseeing diary management, and coordinating shipment invoicing. Hanaa holds a Higher National Diploma in Meeting and Event Planning from The Event Academy.
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