Harrods
Tom Berriman is an experienced Retail Systems Delivery Analyst at Harrods since June 2015, specializing in POS environments, system upgrades, and governance practices. Prior roles include IT EPOS Analyst Shift Lead, where responsibilities encompassed providing technical architecture insights and executing activities to meet service level agreements. Tom has extensive experience configuring various EPOS devices and applications, managing network troubleshooting, and implementing operating system images. Previous positions as a Field Service Engineer at Vista Retail Support and Fujitsu UK and Ireland involved providing technical support across multiple platforms and troubleshooting EPOS systems and associated peripherals. Tom is recognized for excellent communication skills and a client-centric approach to service delivery.