Bridget Owens

Bridget Owens is an experienced technical support specialist with a strong background in customer service and team leadership. Currently serving as a Tier 2 Technical Support Specialist at Harte Hanks since March 2019, Bridget assists Tier 1 personnel with complex technical issues and ensures effective troubleshooting by reviewing work orders and support tickets. Prior roles included Tier 1 Team Lead and Tier 2 Team Lead, where Bridget monitored team performance and motivated team members. Previous experience spans customer service leadership at 2K and quality assurance roles at Bethesda Game Studios and Blizzard Entertainment, where Bridget effectively diagnosed and resolved technical issues while ensuring high-quality service and operational efficiency.