Hartford HealthCare is Connecticut’s most comprehensive healthcare network. Its care-delivery system, serving 185 towns and cities at more than 400 locations, includes two tertiary-level teaching hospitals, an acute-care community teaching hospital, an acute-care hospital and trauma center, three community hospitals, the state’s most extensive behavioral health network, a large multispecialty physician group, a clinical care organization, a regional home care system, an array of senior care services, and a large physical therapy and rehabilitation network.

Hospital

Hartford HealthCare

Gerald Boisvert

Richard Stys is the Senior Vice President, Finance & Treasurer at [Hartford HealthCare](/org/hartford-healthcare). Richard has over fifteen years of experience in the healthcare industry. Prior to joining [Hartford HealthCare](/org/hartford-healthcare), they were the Managing Director and Principal at Fairmount Capital Advisors. Richard also worked at Tatum, LLC as the Associate National Director, Healthcare. Richard is a graduate of the [University of Connecticut](/org/university-of-connecticut) and earned their MBA from [Rensselaer Polytechnic Institute](/org/rensselaer-polytechnic-institute).

Richard Stys completed their BS in Mechanical Engineering at [Lehigh University](/org/lehigh-university) and then went on to get their MBA in Finance from [Lehigh University](/org/lehigh-university) College of Business. Prior to that, they attended The Lawrenceville School.

Their manager is Jeffrey Flaks, President & Chief Operating Officer. They are on a team with Chibueze Okey Agba - EVP, CFO, Tracy Church - Executive Vice President & Chief Administrative Officer, and Sabet Hashim - Senior Vice President, Co-Physician-in-Chief, [Hartford HealthCare](/org/hartford-healthcare) Heart & Vascular Institute.

Richard Stys

Donna Handley currently serves as the Senior Vice President and East Region President at [Hartford HealthCare](/org/hartford-healthcare). Prior to this role, Donna served as the Vice President of Cancer Program at Hartford Hospital from March 2009 to September 2013. In this role, they were responsible for the leadership of Oncology, Cardiology, Surgical Services, Radiology, and Pharmacy. Donna began their career at St. John Hospital and Medical Center in January 2002 as the Director of Oncology, a role they held until December 2006 when they were promoted to Vice President of Clinical Services. In this role, Donna was responsible for the leadership of Oncology, Cardiology, Surgical Services, Radiology, and Pharmacy.

Donna Handley has a Bachelor's Degree in Nursing from [Northeastern University](/org/northeastern-university) and a Master's Degree in Health/Health Care Administration/Management from [Siena Heights University](/org/siena-heights-university).

Donna Handley reports to Jeffrey Flaks, President & Chief Operating Officer. They work with Tracy Church - Executive Vice President & Chief Administrative Officer, Karen Goyette - Senior Vice President, Strategy & System Integration, and Bimal Patel - Senior Vice President, Hartford Region President.

Donna Handley

Rita Parisi is currently the Senior Vice President of [Hartford HealthCare](/org/hartford-healthcare) Community Network at [Hartford HealthCare](/org/hartford-healthcare). Rita previously served as the President of Eastern Rehabilitation Network.

Rita Parisi reports to Jeffrey Flaks, President & Chief Operating Officer. Rita Parisi works with Chibueze Okey Agba - EVP, CFO, Mark Alberts - Physician-in-Chief, [Hartford HealthCare](/org/hartford-healthcare) Neuroscience Institute, and Amanda Richards - EVP & Chief Nursing Officer.

Rita Parisi

Kristi Gafford

Karen Goyette is currently the Senior Vice President of Strategy & System Integration at [Hartford HealthCare](/org/hartford-healthcare). Karen has held this position since September 2012. Prior to that, they were the Vice President of Business Development and Marketing at Hartford Hospital from October 2009 to September 2012. Before their time at Hartford Hospital, they were the Vice President of Administration and Business Development at MidState Medical Center from January 2008 to September 2009.

Karen Goyette has dedicated their career to developing and marketing strategies for healthcare organizations. Karen is an expert in the field, and their experience has been invaluable to their current organization. Under their leadership, [Hartford HealthCare](/org/hartford-healthcare) has seen significant growth and success.

After receiving their Bachelor's degree from the [University of Connecticut](/org/university-of-connecticut), Karen Goyette pursued a Master of Business Administration (MBA) with a concentration in Health/Health Care Administration/Management from Rensselaer at Work.

Karen Goyette reports to Jeffrey Flaks, President & Chief Operating Officer. They work with Amanda Richards - EVP & Chief Nursing Officer, Mark Alberts - Physician-in-Chief, [Hartford HealthCare](/org/hartford-healthcare) Neuroscience Institute, and Daniel McIntyre - Senior Vice President, Northwest Region President.

Karen Goyette

David Mack, J.D., M.P.H., is the Senior Vice President and Chief Legal Officer for [Hartford HealthCare](/org/hartford-healthcare) Corporation. Mr. Mack is responsible for the direction and management of the legal, compliance, risk and claims functions.

Mr. Mack has specialized in health care law for over twenty years representing a broad range of providers, including hospitals, health systems and physicians, and clinically integrated networks and life science companies on transactions, joint ventures, regulatory compliance, medical staff, governance, tax exemption and other matters. Mr. Mack has served as the Vice President for Legal Affairs for [Hartford HealthCare](/org/hartford-healthcare) since January 2015. Before joining [Hartford HealthCare](/org/hartford-healthcare), he was a partner in private practice in a large firm. Mr. Mack holds a Juris Doctor degree from the University of Connecticut School of Law and a Masters of Public Health from the University of Connecticut Health Center. Mr. Mack has served on various boards and as the Chair of the Health Law and Life Sciences Committee of the [American Bar Association](/org/american-bar-association), as the Chair of the Connecticut Bar Association Health Law Section and as the President of the Connecticut Public Health Association and has presented nationally on various health care law topics. Prior to law school, Mr. Mack managed pharmaceutical research trials for a national research organization after receiving an undergraduate degree in Biology.

David Mack

Ajay Kumar is the Executive Vice President & Chief Clinical Officer at [Hartford HealthCare](/org/hartford-healthcare). Ajay was previously an Assistant Professor of Medicine at Cleveland Clinic from July 2004 to April 2011. Ajay has been with Hartford Hospital since 2011.

Ajay Kumar has a Master of Business Administration from the MIT Sloan School of Management, an MRCP from the Royal College of Physicians of Edinburgh, and an MBBS in Medicine from Bangalore Medical College and Research Institute.

Ajay Kumar reports to Jeffrey Flaks, President & Chief Operating Officer. They work with Donna Handley - Senior Vice President, East Region President, David Whitehead - Executive Vice President, Chief Strategy and Transformation Officer, and Gerald Boisvert - Senior Vice President, Financial Operations.

Ajay Kumar

Judy Olian, PhD, has served as President of Quinnipiac University since July 2018.

Prior to joining Quinnipiac University, Ms. Olian served as dean of UCLA Anderson School of Management and John E. Anderson Chair in Management for 12.5 years. Under her leadership, UCLA Anderson hired a record number of faculty, expanded its prestigious Board of Visitors, and raised over $450 million for students and faculty support, innovative programming, and capital improvements.

Prior to that, she was dean and professor of management at the Smeal College of Business Administration at Pennsylvania State University, and professor and senior associate dean at the Smith School of Business at the University of Maryland. Olian has also served as the chairman of the Association to Advance Collegiate Schools of Business (AACSB International), the premier business accrediting and management thought leadership organization in the world.

Education: The Hebrew University (BS), University of Wisconsin, Madison (MS & PhD).

Judy D. Olian

Jeffrey A. Flaks is one of healthcare’s most progressive leaders, transforming care delivery over the course of nearly three decades. As President and Chief Executive Officer of Hartford HealthCare, he leads a $5 billion enterprise caring for more than 1.7 million patients and customers. Hartford HealthCare’s network is an integrated ecosystem across more than 400 locations, unified by its innovative Access Center and singular, electronic health record and imaging system. Hartford HealthCare is a vital contributor to Connecticut’s economy as the second largest private employer in the state, with 33,000 colleagues and 4,000 providers on its medical staff.

A bold and visionary leader, Mr. Flaks championed the Institute model at Hartford HealthCare, which offers the highest standards of integrated care across six clinical areas. Through this model, Hartford HealthCare’s Cancer Institute became the charter member of the Memorial Sloan Kettering Cancer Alliance, extending access to world-renowned cancer research in Connecticut. The Heart & Vascular Institute performs more transplants than any organization across New England and is consistently recognized as one of the best programs in the nation. The award-winning Bone & Joint Institute and Connecticut Orthopaedic Institutes helped Hartford HealthCare usher in a new era for musculoskeletal care in New England, providing access to sub-specialty orthopedic expertise and innovative sports rehabilitation and analysis programs.

Mr. Flaks began his tenure at Hartford HealthCare in 2004 and has served in a variety of executive and operational roles prior to his current position. Before joining Hartford HealthCare, he held leadership roles in health systems in New York and Detroit. He is a proud Connecticut native who is passionate about the culture of the organization. He believes business leaders must lead by example and has made a commitment to creating an organization that values its colleagues and celebrates diversity and inclusion, and was honored by the National Association of Hispanic Healthcare Executives for his leadership.

Mr. Flaks was appointed to the American Hospital Association’s Health System’s Council, providing leadership in advocacy and public policy issues nationally and regionally. In addition, he serves as co-chair of the Connecticut Governor’s COVID-19 Health System Response Team and was appointed to the Governor’s Workforce Council.

Mr. Flaks was elected to and served on the Board of Trustees of George Washington University and received the Distinguished Alumnus of the Year and Alumni Service Awards. Among his numerous governance appointments, he is a director of the Connecticut Science Center, Connecticut Public Broadcasting Inc., The Bushnell Center for Performing Arts and the Connecticut Hospital Association.

Mr. Flaks has been recognized widely within the community and the healthcare industry, receiving numerous honors throughout his career.

Mr. Flaks is widely published and has been an invited speaker at many national and international conferences. He was awarded an honorary Doctor of Humane Letters by Trinity College and Eastern Connecticut State University for his leadership. Flaks earned a master’s degree in health services administration at The George Washington University, where he is a member of The George Washington University School of Public Health Dean’s Council and the University’s President’s Advisory Council. He received a Bachelor of Science degree at Ithaca College.

Jeffrey Flaks

Gregory Butler is currently the Director at [Hartford HealthCare](/org/hartford-healthcare). Prior to this, they were with Protein Sciences Corporation from February 2020 to January 2022 as a Maintenance and Facilities Engineer. From April 2019 to February 2020, they were with [GKN Aerospace](/org/gknaero) as a Facilities and Maintenance Engineer. And before that, they were with TAP Biosystems from October 2011 to July 2018 as a Field Service Engineer.

Gregory Butler

Kevin Young

Chibueze Okey Agba offers a deep and varied professional background and an expansive and diverse perspective to his role as Executive Vice President and Chief Financial Officer. He has served at major academic medical centers — both internationally and across the eastern seaboard.

Since 2016, Okey has served as a Chief Financial Officer for Cleveland Clinic — first in the Clinic’s extensive center in Abu Dhabi, the first integrated health delivery system in the United Arab Emirates; and more recently for Cleveland Clinic’s Florida region, which includes five acute-care hospitals, 32 outpatient centers, as well as ambulatory and urgent care operations.

Previously, he was Senior Vice President, CFO and Treasurer at Tufts Medical Center and Floating Hospital for Children in Boston. Prior to Tufts, he was the Associate Dean of Finance and CFO for Harvard Medical School. He has also held executive finance positions at Brigham and Women’s Faulkner Hospital in Boston, and the Massachusetts-based Partners Healthcare System.

Okey earned his Bachelor of Science degree from the University of Southwestern Louisiana, and his Master of Business Administration from Mercer University in Atlanta. He has completed further executive education at the Harvard School of Business.

The CFO’s role is one of great responsibility and accountability. As executive vice president and CFO, he has responsibility and accountability for HHC’s financial strategies, operating and capital budgets, financial planning and reporting, investments, accounting, treasury, tax, ITS, insurance and revenue-cycle operations.

Chibueze Okey Agba

Patricia Roberts

Yvette Meléndez

Frank Borges

Amanda (Mandy) Richards, MSN, RN, APRN- ACNS-BC, NEA-BC is [Hartford HealthCare](/org/hartford-healthcare)’s first Executive Vice President and Chief Nursing Officer (CNO). She joined the organization in January 2021.

Richards is a high-performing nursing leader who has been repeatedly recognized for leveraging clinical and business skills to consistently deliver results. Her background includes 15 years of management experience over multiple inpatient and outpatient clinical areas, including six years’ experience as a CNO.

Prior to [Hartford HealthCare](/org/hartford-healthcare), Richards spent 15 years at [Allina Health](/org/allina-health), a not-for-profit system with 12 hospitals, more than 90 clinics and 15 pharmacy sites in Minnesota and western Wisconsin. Most recently, she served as the Allina system’s system CNO, where she was accountable for the performance of more than 8,000 Registered Nurses and allied health professionals. Previously, she served at Allina’s flagship, Abbott Northwestern, a 627-bed teaching and specialty hospital in Minneapolis. At Abbott Northwestern, she had also served as Vice President of Clinical Operations, after four years as Vice President of Patient Care at United Hospital in St. Paul.

Richards also has had experience as a clinical leader for robust service lines, including neuroscience and spine, intensive and critical care, and respiratory care.

She received her training in Australia, receiving her Bachelor of Science in Nursing at [Deakin University](/org/deakin-university) in Melbourne, and her Masters of Science in Nursing at the University of Technology in Sydney. She holds certifications and licenses as a Registered Nurse, Advanced Practice Registered Nurse, and board- certifications as a Clinical Nurse Specialist, Neuroscience Registered Nurse and as an Advanced Nurse Executive.

Hartford HealthCare

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CEO and Executive Team

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