Hartford HealthCare
Donald Claing has a significant amount of experience in managing customer service departments and inbound call centers across various industries such as healthcare, manufacturing, water authority, telecommunications, and courier services. Throughout their career, Donald has excelled in training and supervising customer service representatives, analyzing data and statistics, and ensuring that all call center metrics are met or exceeded. Donald's expertise also includes hiring, training, and terminating employees, as well as developing customer service feedback surveys and scripts to enhance the overall customer experience. Donald has been instrumental in implementing new call center protocols, managing major incidents, and providing technical support as a SAP Key User.
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Hartford HealthCare
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Hartford HealthCare is Connecticut’s most comprehensive healthcare network. Its care-delivery system, serving 185 towns and cities at more than 400 locations, includes two tertiary-level teaching hospitals, an acute-care community teaching hospital, an acute-care hospital and trauma center, three community hospitals, the state’s most extensive behavioral health network, a large multispecialty physician group, a clinical care organization, a regional home care system, an array of senior care services, and a large physical therapy and rehabilitation network.