Danny Zainaldi

Customer Experience Manager at Haruka Evolusi Digital Utama

Danny Zainaldi has a diverse work experience. In 2011, they began their career as a Telemarketer at Citi. In 2012, they moved to PT Bank Danamon Indonesia, Tbk. as a Telesales Agent. In 2013, they joined Bank Rakyat Indonesia as a Bank Teller. From 2017 to 2020, they worked at JD.ID as an Operation Analyst and Layer 2 Customer Service Staff. In 2020, they were hired as a Customer Service Supervisor at PT Haruka Evolusi Digital Utama (HarukaEDU). In this role, they were responsible for hiring entry-level customer service employees, training new employees in the company's customer service policies, procedures, and best practices, and organizing and overseeing the schedules and work of assigned staff.

Danny Zainaldi attended the University of Indonesia from 2006 to 2009, where they obtained a Diploma of Education in Tourism and Travel Services Management.

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