Alem Ceric has extensive experience in information and communication technology, currently serving as the Global Service Desk Manager and State ICT Manager at Hassell since December 2007, where responsibilities include managing ICT functions for the Perth Studio and providing global support and training. Alem's previous roles include Technical Support Officer at Bunnings and IT Support and Point of Sale Technician at 21st Century Business Equipment, focusing on service desk support and project management. Alem holds a Bachelor of Business with majors in Management and Marketing from Edith Cowan University, along with multiple certifications in Interactive Multimedia and Information Technology from TAFE institutions.