Hastings Direct
Primrose Andrew has a diverse work experience spanning over several years. Currently, they are working as a Customer Conduct and Change Lead at Hastings Direct since March 2022. Before this, they held the position of Customer Experience Manager at Ikano Bank UK from August 2013 to March 2022. Additionally, they also worked as a Marketing Strategist at Ikano Bank UK from October 2005 to August 2013. Prior to their time at Ikano Bank UK, Primrose worked as a Database Marketing Co-ordinator at Travelsphere, Page and Moy Travel Group from October 2001 to September 2005. Their earliest work experience includes roles at Experian, where they served as an Account Manager - Financial Services from August 1999 to September 2001 and as a Marketing Analyst from September 1997 to August 1999.
Primrose Andrew attended Nottingham Trent University from 1994 to 1997, where they obtained a BA (Hons) degree in Economics.
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Hastings Direct
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Hastings Group is a fast growing, agile, digitally focused general insurance provider providing services to the UK car, van, bike and home insurance market. Big enough to compete but small enough to grow, the Group has strong relationships with all major price comparison websites, a cost effective digital marketing model and a focus on customer retention. Hastings provides refreshingly straightforward products and services to UK car, bike, van and home insurance customers. A multi-award winning business, Hastings has over 2.7 million customers and over 3,400 colleagues. The Group operates as an integrated insurance provider with two businesses. The Group’s Retail business, Hastings Insurance Services Limited, is responsible for the end customer pricing, fraud management, product design, distribution and management of the underlying customer relationships. The Group’s Underwriting business, Advantage Insurance Company Limited, engages in risk selection, underlying technical pricing, reserving and claims handling. Retail is supported by, and benefits from, Underwriting’s prudent approach to risk and reserving and also benefits from the Group’s panel of insurance partners who provide additional underwriting capacity. The Group’s integrated model deliberately separates underlying product manufacturing from its distribution.