Rocky H.

Rocky H. is a skilled IT professional with extensive experience in support and administration roles. Currently serving as Lead IT Help Desk Specialist at Havas Edge since May 2024, Rocky H. specializes in Intune and Autopilot processes, including hardware hash enrollment and Windows 11 installation. Previously, as a Service Desk Analyst at ECI, Rocky H. managed domain controller issues, particularly related to Azure AD Connect errors. Rocky H.’s earlier role as a Tech Support Specialist at Coppell ISD involved resolving a variety of technical issues with both macOS and Windows operating systems, demonstrating broad IT-related expertise. Rocky H. is pursuing a Bachelor of Science in Applied Management at Grand Canyon University, with a background that also includes education from North Central Texas College and a high school diploma from Northwest High School.